Frequently Asked Questions

High-Priority Stormwater & Sewer FAQs

  • Recurring blockages, gurgling sounds, sewer smells, slow drainage, overflowing outdoor drains, or cracks and roots shown on CCTV footage usually indicate the sewer line has collapsed or structurally failed.

  • Flooding during rain, overflowing downpipes, stormwater pits filling too quickly, water pooling against the house, or old clay stormwater pipes with heavy tree root intrusion all indicate the system needs upgrading or replacing.

  • Costs depend on depth, access and length of pipe.
    Typical ranges:

    • $3,500–$6,000 for partial replacements

    • $6,000–$15,000+ for full replacements and complex excavations
      A free on-site assessment provides a fixed price quote.

  • Most jobs take 1 day for simple access. Deep, long or complex excavations take 2–3 days. We aim for same-day reinstatement wherever possible.

  • Yes — we excavate safely, protect surrounding areas, replace damaged pipework with long-lasting PVC, and reinstate concrete, pavers and gardens neatly.

Blocked Drains, Jet Blasting & CCTV FAQs

  • Common causes include tree roots, cracked or collapsed pipes, old clay lines, incorrect pipe fall, debris buildup or foreign objects. A CCTV inspection identifies the exact cause.

  • Yes. Jet blasting is the safest and most effective method for clearing blocked sewer and stormwater pipes when carried out by a licensed professional.

  • Yes if you have recurring blockages, flooding, sewer smells, suspected pipe collapse, or if you're buying a property. CCTV shows exactly what is happening inside your pipes.

  • It may be caused by blocked filters, partially closed valves, leaking pipes, worn fixtures or old corroded pipework. We diagnose and repair low pressure quickly.

  • Hot water failures often result from a faulty thermostat, burned-out element, failed valve, gas supply issue or tank failure. We repair all major brands.

  • Turn off the main water supply, shut off power if water is near electrical areas, and call us immediately. We provide same-day emergency repairs to prevent major damage.

  • Likely causes include a worn inlet valve, perished rubber seal, faulty float or internal cistern leak. These parts can be repaired quickly and cheaply.

  • Worn cartridges, damaged O-rings, water pressure issues or worn valve seats are common culprits. Repairs are straightforward when addressed early.

General Plumbing FAQs

Licensing, Warranties & Compliance FAQs

  • Yes — we are fully licensed and insured for all stormwater, sewer and general plumbing work, including backflow prevention and TMV servicing. All work complies with AS/NZS 3500.

  • Yes — all new PVC stormwater and sewer installations include a 15-year structural warranty and a lifetime labour warranty.

  • Yes — we regularly service strata managers, real estate agencies, aged-care homes, schools, retail venues, warehouses and commercial buildings.

  • We service the entire Inner West & Sydney CBD including Belfield, Burwood, Strathfield, Croydon, Croydon Park, Ashfield, Concord, Five Dock, Breakfast Point, Sydney CBD, Surry Hills and Pyrmont.

  • Yes — same-day service is available for most urgent and general plumbing jobs.

Service Area FAQs

Pricing, Payments & Finance FAQs

  • Yes — after inspecting the issue, we provide a fixed price quote that includes all labour, materials and reinstatement. No hidden extras.

  • Yes — flexible payment options are available for stormwater upgrades, sewer line replacements, boundary trap renewals and large excavation work.

Still have a question or need help now?


Book your free on-site assessment — we respond fast and handle everything from small repairs to major stormwater and sewer replacements.

  • Call us on 0415 131 370 or click the button below to request a FREE quote:

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