WATER WARRIORS PLUMBING PTY LTD – TERMS & CONDITIONS

  1. Performance of Contract Water Warriors Plumbing Pty Ltd ("the Company") agrees to perform the work using suitable materials, in a proper and workmanlike manner, and under the supervision of a licensed plumber, in compliance with NSW legislation.

  2. Description of Work Work descriptions are based on a visual inspection. Some issues may only be discovered after work begins. Any price provided is an estimate, not a guarantee. The Client acknowledges that aged plumbing components may be unserviceable, and the Company is not liable for damage resulting from conventional repair efforts.

  3. Variations All work variations must be agreed upon in writing. Additional costs for materials or labour will apply as necessary.

  4. Flat Rate Jobs Flat rate jobs are priced per task, not time. Time or material breakdowns are not provided beyond percentages.

  5. Extras and Disbursements The Client agrees to cover additional charges such as plant/equipment hire or permits. Proof of costs will be provided upon request. These costs will incur a 15% handling fee.

  6. Payment Terms Invoices must be paid on demand or within 7 days of issue. The Company may issue progress claims during or upon completion of the job.

  7. Interest on Late Payments Interest applies to invoices unpaid after 14 days at 10% p.a., calculated daily from the due date until full payment is received.

  8. Drain Blockages Clearing a blocked drain does not guarantee future blockage prevention. Tree roots or pipe defects may require further work. No warranty is provided for recurrence without structural repairs.

  9. Termination If the Client terminates the contract early, payment is due for all work and materials to that point, including securing the site as required by law. Materials ordered for the job and not reusable will also be charged at the Company’s valuation.

  10. Disputes Any dispute must be submitted in writing. If no complaint is received, work is deemed satisfactory.

  11. Mediation If disputes persist, both parties agree to attempt mediation before legal proceedings. Mediation costs will be shared equally.

  12. Limit of Liability Except as required by law, the Company makes no warranties beyond those stated. The Company is not liable for indirect or consequential losses. Where legally required, liability is limited to - For goods: repair, replacement, or cost of replacement. - For services: resupply or cost of resupply.

  13. Australian Consumer Law Nothing in these Terms excludes rights under the Australian Consumer Law which cannot be excluded, restricted, or modified by agreement.

  14. Indemnity The Client agrees to indemnify the Company from all claims or liabilities arising from services provided, except those caused by the Company’s negligence or wilful misconduct.

  15. After-Hours Warranty Limitation Warranty work is available between 7:00 am and 3:30 pm on business days. After-hours service may incur additional charges and is subject to availability.

  16. Drainage Disclaimer: This invoice may relate only to drain clearing, not rectifying the underlying cause. Common causes include root intrusion, ground movement, or foreign objects. Further investigation is recommended if blockages recur.