WATER WARRIORS PLUMBING PTY LTD – TERMS & CONDITIONS

1. Performance of Contract:
   Water Warriors Plumbing Pty Ltd (“the Company”) will carry out all work using suitable materials, in a proper and workmanlike manner, and under the supervision of a licensed plumber, in full compliance with applicable NSW legislation.

2. Description of Work:
   All work descriptions and pricing are based on a visual inspection only. Additional issues may be discovered once work commences. Any price provided is an estimate unless otherwise stated in writing. The Client acknowledges that older or deteriorated plumbing components may fail during standard repair procedures, and the Company is not liable for resulting damage.

3. Variations:
   Any variations to the original scope of work must be agreed to in writing. Additional labour or materials required as part of a variation will be charged accordingly.

4. Flat Rate Jobs:
   Flat rate pricing is based on the task performed, not the time taken. A detailed time or material breakdown is not provided for flat rate work, aside from percentage allocations if applicable.

5. Extras and Disbursements:
   The Client agrees to pay for additional charges such as plant/equipment hire, traffic control, permits, or third-party services where required. Proof of costs will be provided on request. These disbursements incur a 15% handling fee.

6. Payment Terms:
   Invoices are payable on demand or within 7 days of issue. The Company may issue progress claims during or upon completion of the job.

7. Interest on Late Payments:
   Invoices unpaid after 14 days will attract interest at 10% per annum, calculated daily from the due date until payment is received in full.

8. Drain Blockages:
   Clearing a blocked drain does not guarantee future performance. Blockages caused by tree roots, structural defects, or pipe collapse often require further repair. No warranty is provided for recurring blockages unless structural works (such as pipe replacement) are carried out.

9. Termination:
   If the Client terminates the contract, the Client must pay for all work completed to date, including materials purchased, labour performed, and any work required to secure the site in accordance with safety laws. Special-order or non-returnable materials will be charged at the Company’s valuation.

10. Disputes:
    Any dispute must be submitted to the Company in writing. If no written complaint is received within a reasonable timeframe, the work is deemed satisfactory.

11. Mediation:
    If a dispute cannot be resolved, both parties agree to participate in mediation before commencing legal proceedings. Mediation costs will be shared equally.

12. Limit of Liability:
    Except as required by law, the Company provides no warranties beyond those stated. The Company is not liable for indirect, consequential, or financial losses. Where liability cannot be excluded, it is limited to: For goods: repair, replacement, or the cost of replacement & for services: resupply of the service or the cost of resupply.

13. Australian Consumer Law:
    Nothing in these Terms excludes the Client’s rights under the Australian Consumer Law that cannot be excluded, restricted, or modified.

14. Indemnity:
    The Client indemnifies the Company against all claims or liabilities arising from work performed, except where loss is caused by the Company’s negligence or wilful misconduct.

15. After-Hours Warranty Limitation:
    Warranty work is performed between 7:00 am and 3:30 pm on business days. After-hours attendance is subject to availability and may incur additional charges.

16. Drainage Disclaimer:
    Where an invoice relates to drain clearing only, this does not address the underlying cause. Common causes include tree root intrusion, pipe defects, ground movement, or foreign objects. Further investigation or structural repairs may be required if blockages continue to recur.