WATER WARRIORS PLUMBING PTY LTD – PRIVACY POLICY

1. Collection of Information: Water Warriors Plumbing Pty Ltd ("the Company") may collect personal information directly from Clients, including name, address, contact details, property information, and payment details. Information may also be collected through website forms, phone calls, emails, or other business communications. The Company’s website may use cookies or analytics tools to collect general, non-identifying data such as IP address, browser type, and time spent on pages to improve website performance and user experience.

2. Purpose of Collection: Personal information is collected solely for the purpose of carrying out plumbing, maintenance, and related services, communicating with Clients, preparing quotes, processing payments, and complying with legal, taxation, or regulatory obligations. The Company does not sell, rent, or trade personal information to any third parties.

3. Use and Disclosure: The Company may share information with trusted third-party service providers only where necessary to perform business functions, such as accounting, scheduling, administration, and marketing. All third parties engaged by the Company are required to handle personal information in accordance with Australian privacy laws.
   Information may also be disclosed where required by law or to protect the Company’s legal rights.

4. Data Storage and Security: The Company takes reasonable steps to ensure that all personal information is stored securely in password-protected systems with restricted access. Electronic records are maintained using reputable, secure cloud-based providers. While the Company takes appropriate precautions, no data transmission over the internet can be guaranteed as fully secure. Clients share information at their own risk.

5. Data Breaches: In the unlikely event of a data breach involving personal information, the Company will take all reasonable steps to contain the breach and notify affected individuals in accordance with the Notifiable Data Breaches Scheme under the Privacy Act 1988 (Cth). Notification will include the nature of the breach, what information may be affected, and recommended steps to minimise risk.

6. Direct Marketing: From time to time, the Company may send marketing materials, service reminders, or updates to Clients who have opted to receive such communications. All electronic communications comply with the Spam Act 2003 (Cth). Clients may unsubscribe or opt out at any time by clicking “unsubscribe” in an email or by contacting the Company directly.

7. Access and Correction: Clients may request access to, or correction of, their personal information held by the Company at any time. Requests should be made in writing to the contact details listed below. The Company will take reasonable steps to provide access or make corrections in accordance with the Privacy Act 1988 (Cth).

8. Cookies and Website Analytics: The Company’s website may use cookies and third-party analytics tools to improve functionality and monitor general user behaviour. Cookies do not collect personal information and can be disabled through the Client’s browser settings.

9. Third-Party Links: The Company’s website may contain links to external websites. The Company is not responsible for the content, security, or privacy practices of linked websites and encourages Clients to review the privacy policies of those sites before providing any personal information.

10. Changes to this Policy: This Privacy Policy may be updated or amended from time to time.
    The latest version will always be available on the Company’s website.

11. Contact: For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us via our ‘CONTACT US’ tab listed in the header of this website.